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All support provided is out of charge for both free and premium users because we are confident in the quality of our products and value experience and needs of all our users equally.
Issues with Enhanced Media Library being fixed right now:
- Polylang incompatibility (fixed in v3.0)
- Various content builders incompatibility (fixed in v3.0)
- Filters unavailable on the front-end (fixed in v3.0)
- Not good performance with hundreds of media categories (fixed in v3.0)
v3.0 is under development, it will be available as soon as possible.